Delivery Information
We offer fast and reliable delivery services to ensure your shopping experience is as smooth as possible. Here’s everything you need to know about receiving your order:
- Standard Delivery: £5 first class post. Orders are typically delivered within 3-5 working days.
- International Shipping: We ship worldwide! International delivery charges vary by location and will be calculated at checkout. Delivery times range from 7-14 working days, depending on the destination.
Order Tracking
Once your order is dispatched, you’ll receive a confirmation email with tracking details so you can follow your parcel’s journey.
Returns Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your items, you can return them within 30 days of receipt for a refund or exchange. Here’s how:
- Return Conditions: Items must be returned in their original condition, unworn and with all tags attached. Please include your order confirmation or receipt.
- Return Process: To initiate a return, contact our customer service team at lynne.white@roughyeds.co.uk or call us at 0161 241 6305. We’ll provide you with instructions.
- Refunds: Once we receive your returned items, we’ll process your refund within 5-7 working days. Refunds will be issued to the original payment method.
- Exchanges: If you need a different size or colour, please specify this when contacting us about your return. We’ll do our best to accommodate your request.
Contact Us
For any delivery or return inquiries, our friendly customer service team is here to help. Reach out to us via email at lynne.white@roughyeds.co.uk or call us at 0161 241 6305.